Working with returns

When a customer sends a product back, the return is automatically synced from your sales channel to ShopLinkr. From the returns overview you can view, process and keep track of all your returns.

The returns overview

On the returns page, each return shows the following information:

• Customer: the customer's name and country

• Return number: the unique number of the return

• Products: images of the returned products

• Status: the current status of the return

• Track & trace: the T&T number of the return shipment (if available)

• Registered on: the date and time the return was reported

Statuses

A return moves through the following statuses:

• Open: the return has been registered and is awaiting processing

• In progress: the return items are being processed on the sales channel

• Handled: all items have been processed and the return is finished

How do returns come in?

Returns are synced automatically from your sales channel. As soon as a customer reports a return, it appears in ShopLinkr with the relevant details, such as the return number, the products and the T&T number.

Returns are currently only supported for bol.

See Processing a return for a step-by-step guide on how to handle a return.