Frequently asked questions
Everything about ShopLinkr in one place
The questions we get most often, bundled and answered clearly. Missing something? Feel free to get in touch, we're happy to help.
Stock and products
Everything about stock management, product types, locations and purchasing.
Can I see why a product's stock level changed?
Can competitors see how much stock I have?
What happens to stock when there's a return?
How does ShopLinkr handle variants of the same product, such as sizes or colors?
What happens to bundle stock if I sell a single component?
Does ShopLinkr also work for products I sell by weight or length, such as kibble or fabric?
Does a bundle automatically get unlimited stock if all of its sub-products have it?
Can the same product be in several bundles at once?
Are bundles included in a stock count?
What happens if I archive a product that's in a bundle or variant group?
How deep does the location hierarchy go?
What's the difference between a pick location and a bulk location?
What if a product is stored in multiple locations?
Do I also see the location while processing an order?
How do I move stock from one location to another?
What period does the purchasing advice calculate over?
Does the advice take my supplier's lead time into account?
Does the purchasing advice also work if I buy by the box or in fixed multiples?
What's the difference with stock notifications?
Can I adjust the advice manually before I convert it?
Order processing and shipping
From incoming order to ship-ready parcel.
Can I combine orders from different sales channels?
Can I also create phone orders or B2B shipments in ShopLinkr?
What happens if a customer orders something that's out of stock?
Which carriers are supported?
When should I choose single orders, a picking list without bins or a picking list with bins?
Does AutoPrint work with any printer?
What are bins and when is it worth using them?
What hardware do I need to be able to pick?
How do I set up a fixed filter combination for recurring picking rounds?
Can you create a delivery from a purchasing advice?
How do you process a delivery where you receive less than you ordered?
What happens to backorders as soon as you receive a delivery?
Can you undo a receipt?
How do you link a delivery to a specific warehouse location?
Which carriers are supported?
Can you link multiple accounts from the same carrier?
What exactly does AutoPrint do?
Can you choose a different carrier per order?
What if your carrier isn't on the list?
How do returns come into ShopLinkr?
Can I decide per item whether it goes back into stock?
Can I add photos to a return?
What happens to the status on the sales channel?
Automation, customers and team
Rules, customer details, users and reporting.
What conditions can I have a rule respond to?
Which actions can ShopLinkr carry out automatically?
Can I combine multiple conditions in one rule?
What happens if two rules apply to the same order?
Are rules also applied to existing orders?
Can I edit customer details and addresses directly in ShopLinkr?
Does a change I make in ShopLinkr go back to the sales channel?
Won't my changes be overwritten by a sync from the channel?
Which customer details do I see per order?
How securely are customer details stored?
Can I combine orders from the same customer into one shipment?
Does an extra user cost anything?
Which default roles does ShopLinkr come with?
Can I create roles myself?
Which permissions can you assign per role?
Do two-factor authentication and QR login work together?
Which reports are available by default in ShopLinkr?
Can you export reports?
How often is the ABC analysis updated and what does it look at?
Can I filter the Never sold products report by sales channel?
Why does the stock value report differ from the stock value on a product itself?
Pricing and account
The pricing model, getting started and contact.
Do you have a demo environment?
What if I have more orders in a month than expected?
Can I pause or cancel my subscription?
Which sales channels and carriers are supported?
How does the free 14-day trial work?
Is migration from another system included?
What's included in the support?
What if I have questions later or want to know more?
How quickly will I get a reply?
Can I also call or reach you via WhatsApp?
I'm not a customer yet. Can I still get in touch?
What if I'd rather have a look around myself first?
Get started with ShopLinkr
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