Creating reshipments

You create a reshipment when you need to send products to a customer again. For example, because a package arrived damaged, a product was missing or the customer received the wrong item.

Creating a reshipment

1. Go to Orders and open the completed order you want to create a reshipment for.

2. Click the actions menu (the three dots) and select Create reshipment.

3. Select the products you want to ship again and the quantity.

4. Confirm the reshipment.

A new order is created with the type Reshipment. It appears in your orders overview and you can process it the usual way: picking, packing and shipping.

What happens to the stock?

When you create a reshipment, stock is automatically reserved for the products in the reshipment. A reshipment is otherwise handled just like a regular order, so it can also be included in the regular pick lists.

Recognizing a reshipment

A reshipment is recognizable by the Reshipment type in the order list. The reshipment is linked to the original order, so you can always see which order the reshipment belongs to.

Good to know

• You can only create a reshipment from an order with the status: Processed.

• The reshipment goes through the same processing flow as a normal order.

• The delivery address is taken from the original order.