Postpone an order

The 'postpone' feature lets you temporarily set an order aside and only bring it back into your workflow when you actually need to process it. This gives you flexibility and helps you work in a more organized way.

Postponing an order can be useful in situations such as the following:

• The customer wants to receive the package at a later time.

• The address still needs to be checked.

How does it work?

1. Open an order.

2. Click the three dots in the top right and then on "Postpone order".

3. Enter a date and time at which you want to resume the order (optional).

   • With a date/time: The order automatically jumps back to "open" as soon as the chosen time is reached.

   • Without a date/time: The order stays postponed until you resume it manually.

4. Provide a reason for postponing (optional). This is helpful for you and your colleagues to see why the order was postponed.

What happens to a postponed order?

• Postponed orders are not included in pick lists.

• Postponed orders cannot be processed until the postponement period has ended or the order is resumed manually.