# Editing an order

> Change the quantities of an order or remove a product from the order.

Orders from a sales channel can be adjusted in ShopLinkr: lower the quantity of an order item, remove an item from the order entirely, or ship an extra unit. Useful when a customer calls to remove something, when a product turns out to be damaged, or when your sales channel does not allow editing orders at all, such as Lightspeed. Your adjustment stays in place, even after the order is synchronised with the sales channel again.

### Adjusting an order item

1. Go to **Orders** and open the order.

2. Click **Edit**.

3. Change the **quantity** of the order item. If you do not want to fulfil the item at all, set the quantity to 0 or use the remove button. As soon as you deviate from the ordered quantity, "Originally ordered: X" appears below the field: the quantity the sales channel currently expects. If the customer already cancelled units there, those are already taken off. If the customer ordered 5 units and cancelled 1, it says 4.

4. Save the order. In the same screen you can also edit the customer and address details of the order.

The product and price of a channel item cannot be changed, they stay exactly as the sales channel provided them. If you want to ship a different product, add a separate item with the **Add product** button.

### What happens immediately

- The stock reservation follows: anything you no longer fulfil is released for other orders right away, and a raise reserves additional stock.

- The picklist shows the adjusted quantity. Products you do not fulfil at all no longer appear on the picklist.

- The order gets the **Adjusted** label, both in the orders overview and on the order itself. On the order you also see the quantity the sales channel expects.

### Reverting an adjustment

Open the order, click **Edit** and set the quantity back to the number shown below the field at **Originally ordered**. That is the quantity the sales channel expects; any cancellations by the customer are already deducted. The item then follows the sales channel again, as if it was never adjusted. Anything above that number counts as a raise.

### What happens when the sales channel changes something afterwards?

An adjustment in ShopLinkr and a change in the sales channel can meet. The rules are designed so you never ship units the customer already cancelled, and so your deliberate choice is never silently overwritten.

**1. The customer cancels units in the sales channel**

A cancellation means the customer gets their money back, so it is always applied immediately. If you lowered the quantity, your adjustment acts as a maximum: ShopLinkr never fulfils more than your quantity, and never more than the quantity still paid for after the cancellation. The lowest of the two wins.

| Situation                               | Ordered | Your adjustment | Channel cancels | To fulfil |
| --------------------------------------- | ------- | --------------- | --------------- | --------- |
| Cancellation fits within your reduction | 5       | 4               | 1 unit          | 4         |
| Cancellation drops below your reduction | 5       | 4               | 3 units         | 2         |
| Full cancellation                       | 5       | 4               | all 5           | 0         |

In the first example the cancellation and your reduction overlap: you already did not want to ship one unit, and that is exactly the unit the customer cancelled. In the second example only 2 units remain paid for after the cancellation, so 2 are fulfilled.

In all three cases your reduction has become redundant: the paid quantity is equal to or lower than your quantity. ShopLinkr then removes the adjustment by itself. The **Adjusted** label disappears and from that moment the item simply follows the sales channel again, including later cancellations.

**2. You raised the quantity**

A raise is a deliberate commitment, for example an extra unit as compensation. If the customer then cancels a unit, it is subtracted from your commitment, but the extra itself remains.

| Situation                    | Ordered | Your adjustment | Channel cancels | To fulfil |
| ---------------------------- | ------- | --------------- | --------------- | --------- |
| Extra unit committed         | 3       | 4               | nothing         | 4         |
| Cancellation after the raise | 3       | 4               | 1 unit          | 3         |

**3. The ordered quantity changes in the sales channel**

If the ordered quantity itself changes, for example because the customer orders more, your adjustment simply stays. ShopLinkr does not guess whether your adjustment still applies: the order gets the **Check quantity** label, in the orders overview, on the order itself and on the pick screen, so you decide whether to update the quantity or leave it.

| Situation                             | Ordered | Your adjustment | Channel changes ordered to | To fulfil                        |
| ------------------------------------- | ------- | --------------- | -------------------------- | -------------------------------- |
| Customer orders more                  | 10      | 9               | 11                         | 9, with the Check quantity label |
| Customer orders more after your raise | 3       | 4               | 5                          | 4, with the Check quantity label |

This also applies to a raise: your 4 units stay, even though the customer now ordered 5. Is your quantity still right? Click the label to confirm; the label disappears. It returns automatically if the sales channel changes something again. If you want a different quantity instead, simply adjust it.

If the sales channel lowers the quantity, that almost always arrives as a cancellation and the rules from the first example apply. If the customer ordered 10 units, you set the quantity to 9 and the customer lowers it to 8, then 8 units are fulfilled and your adjustment is removed automatically, because it no longer adds anything.

### Revenue, invoices and reports

An adjustment in ShopLinkr does not change the payment: no invoice or payment request is sent and no refund takes place. Revenue, VAT and reports therefore stay based on what the customer ordered and paid through the sales channel. If the customer should get money back, arrange that as a cancellation or refund in the sales channel itself. As soon as that cancellation comes in, ShopLinkr applies it automatically.

If you ship an extra unit, you will see it in the cost price and therefore in the profit of the order, but not in the revenue.

### When can an order item not be adjusted?

- The order is being picked, has been picked, is being processed, is completed or is cancelled. If the order is in a pick list, [unlink it from the pick list](/en/support/working-with-pick-lists) first using the **Unlink** action.

- The order is a [merged order](/en/support/merging-orders). The original orders underneath can still be adjusted, as long as the merged order is still Open, Postponed or Backorder.

- The new quantity is lower than what has already been picked.

- The sales channel cancelled the item entirely. Such an item is never fulfilled again; if you still want to send something, add a separate item or create a reshipment.

- The order would end up empty: at least one unit to fulfil must remain. If you do not want to ship anything, [cancel the order](/en/support/cancel-an-order): from ShopLinkr for bol, in the sales channel itself for other channels. ShopLinkr applies that cancellation automatically.

### Good to know

- The sales channel does not see your adjustment. The order remains unchanged there, and the customer does not receive a message about the adjusted quantity.

- When [merging orders](/en/support/merging-orders), your adjustment carries over: the merged order fulfils the adjusted quantities. The adjustment itself is always made on the individual order, not on the merged one: open it via the **Original orders** block on the merged order and click **Edit** there.

- If the sales channel announces a return, it is based on the originally ordered quantities. A return for a unit you did not fulfil is handled manually.

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Bron: https://www.shoplinkr.com/en/support/editing-an-order